1. Q. Do you offer free shipping? A. Yes we do with all purchases over $150.
2. Q. Do you offer free returns? A. To review our returns policy, please click here.
3. Q What payment options do you accept? A. We accept, Visa, Mastercard and Amex credit cards, Paypal, Afterpay within Australia.
4. Q. Can I make changes to my order? A. Changes can only be made to your order before it has been dispatched. if you have made an error please urgently email our customer care team at hello@matildalife.com and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.
5. Q. What if my item is damaged, defective or incorrect? A. Please contact hello@matildalife.com with a photo of the damage or the wrong item as well as your order number and we will assist you further!
6. Q. What shipping service to you use? A. We use Ship2Anywhere - an Australian founded and owned company offering both domestic and international courier service.
7. Q. How can I track my order? A. Once your order has been dispatched you will receive a shipping confirmation email with your tracking number and a link to track your shipment.
8. How long does it take for a refund to be processed? A. Once your return has been received please allow up to 7 business days for your return to be processed. Once your return has been processed you will receive a confirmation by email.